1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and AnchoredChange-LLC ("Company," "we," "us," or "our") governing your access to and use of the AnchorPoint Residential Program Management System ("Service" or "Platform").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. COMPANY INFORMATION

3. DESCRIPTION OF SERVICE

AnchorPoint is a comprehensive, HIPAA-compliant residential program management system designed for housing facilities serving vulnerable populations. The Service includes:

• Resident management and tracking
• Documentation systems (support notes, incident reports)
• Goals and objectives planning
• Reintegration request management
• Compliance tracking (UA testing)
• Reporting and analytics
• User management and access control

4. USER ACCOUNTS AND REGISTRATION

4.1 Account Creation: Access to the Service requires a valid user account created by an authorized administrator.

4.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4.3 Accurate Information: You agree to provide accurate, current, and complete information and to update such information as necessary.

4.4 Unauthorized Access: You must immediately notify us of any unauthorized use of your account or any other breach of security.

5. ACCEPTABLE USE POLICY

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Access or use another user's account without authorization
• Attempt to probe, scan, or test the vulnerability of the system
• Interfere with or disrupt the Service or servers
• Upload or transmit viruses, malware, or other malicious code
• Use the Service to store or transmit content that infringes intellectual property rights
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Share login credentials with unauthorized individuals

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Ownership: The Service, including all software, algorithms, interfaces, documentation, and content, is the exclusive property of AnchoredChange-LLC and is protected by copyright, trademark, trade secret, and other intellectual property laws.

6.2 License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes.

6.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code.

7. CUSTOMER DATA

7.1 Ownership: You retain all rights to the data you enter into the Service ("Customer Data").

7.2 License to Company: You grant us a limited license to use Customer Data solely to provide and improve the Service.

7.3 Data Protection: We implement appropriate security measures to protect Customer Data in accordance with our Privacy Policy and applicable law.

7.4 HIPAA Compliance: For covered entities, a separate Business Associate Agreement (BAA) may be required.

8. PAYMENT AND SUBSCRIPTION

8.1 Fees: Access to the Service requires payment of applicable subscription fees as set forth in your service agreement.

8.2 Billing: All fees are payable to AnchoredChange-LLC according to the billing terms in your subscription.

8.3 Non-Payment: We reserve the right to suspend or terminate access for non-payment of fees.

8.4 Refunds: Subscription fees are generally non-refundable except as required by law or as specified in your agreement.

9. DISCLAIMER OF WARRANTIES

10. LIMITATION OF LIABILITY

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AnchoredChange-LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service or violation of these Terms.

12. TERMINATION

12.1 By User: You may terminate your use of the Service at any time by canceling your subscription.

12.2 By Company: We may suspend or terminate your access immediately for violation of these Terms or non-payment.

12.3 Effect of Termination: Upon termination, your right to access the Service will cease. Customer Data will be available for export for 30 days after termination.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law: These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

13.2 Dispute Resolution: Any disputes shall be resolved through binding arbitration in Denver, Colorado, in accordance with the rules of the American Arbitration Association.

13.3 Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in a class action lawsuit.

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service with a new effective date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

15. GENERAL PROVISIONS

15.1 Entire Agreement: These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and AnchoredChange-LLC.

15.2 Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

15.3 Waiver: Our failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment: You may not assign these Terms without our prior written consent.

16. CONTACT INFORMATION

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